Refund policy

How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and courier availability. Once your order is shipped, you'll receive tracking information to monitor your delivery.

How can I track my order?

After your order is dispatched, we will send tracking details via email or SMS. You can use the provided tracking link to follow your shipment until delivery.

Do you offer express shipping?

Yes. We partner with trusted national courier services to provide fast and reliable delivery across India. Express shipping availability depends on your delivery location and product eligibility.

Do you offer free shipping?

Yes. Free shipping is available on eligible orders. Any applicable shipping offers will be displayed during checkout.

Do you ship internationally?

No. At this time, MKSHOP only ships within India.

Can I change my shipping address after placing an order?

If your order has not yet been packed or shipped, we will do our best to update your shipping address. Please contact us immediately at contact@mkshop.in.

Can I cancel my order?

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team as soon as possible if you need assistance.

What is your return policy?

We offer a 7-day return policy. You have 7 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  1. Be unused and in its original condition
  2. Include all original packaging, tags, and accessories
  3. Be accompanied by proof of purchase or order confirmation

How do I start a return?

To initiate a return, email us at contact@mkshop.in with your order number and the reason for your return request.

If your return is approved, we will provide instructions on how to return the item. Items returned without prior approval will not be accepted.

Who pays for return shipping?

If your return request is approved, we will provide instructions regarding the return process, including shipping details when applicable.

What should I do if I receive a damaged, defective, or incorrect item?

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at contact@mkshop.in with photos or videos of the issue so we can evaluate and resolve it promptly.

Are all products eligible for returns?

No. Certain items are not eligible for return, including:

  1. Perishable goods
  2. Custom-made or personalized products
  3. Personal care and beauty products
  4. Hazardous materials
  5. Flammable liquids or gases
  6. Sale or clearance items
  7. Gift cards

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Do you offer exchanges?

Yes. The quickest way to exchange an item is to return the original product (subject to approval) and place a new order for the desired item.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  1. Refunds are issued to your original payment method.
  2. Refunds are typically processed within 10 business days after approval.
  3. Your bank or payment provider may require additional time to reflect the refund in your account.

What if I haven't received my refund?

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at contact@mkshop.in for assistance.

How can I contact customer support?

For questions regarding products, orders, shipping, returns, refunds, or general assistance, please contact us at:

Email: contact@mkshop.in

Our team will be happy to assist you.

 

What if my package is marked as delivered but I haven't received it?

If your tracking information shows that your order has been delivered but you cannot locate it, please first check with household members, neighbors, or your building's reception/security desk. If you still cannot find the package, contact us within 48 hours of the delivery notification and we will assist you in investigating the issue with the courier.

What if my order arrives with missing items?

If any item from your order is missing, please contact us within 48 hours of delivery. Include your order number and photos of the package received so we can investigate and resolve the issue.

What if I receive the wrong product?

If you receive a product different from what you ordered, please contact us immediately with photos of the received item and your order details. We will review the issue and provide a suitable resolution.

Can I refuse delivery of my order?

Yes. If you choose to refuse delivery, please notify us as soon as possible. Once the package is returned and inspected, any eligible refund will be processed according to our refund policy.

What happens if my package is returned to MKSHOP due to an incorrect address or failed delivery attempts?

If an order is returned to us because of an incorrect address, incomplete address information, or repeated failed delivery attempts, we may contact you to arrange reshipment. Additional shipping charges may apply.

What if my product becomes damaged after use?

Our return policy covers products that arrive damaged, defective, incorrect, or otherwise eligible under our return policy. Damage caused by misuse, improper installation, accidents, unauthorized modifications, or normal wear and tear is not eligible for return or refund.

Can I return a product if I simply don't like it?

Products may be eligible for return within 7 days of delivery if they are unused, unopened, in their original packaging, and otherwise meet our return eligibility requirements.

Can I return a product that has been opened or used?

For hygiene, safety, and quality reasons, products that have been used, installed, damaged by the customer, or returned without original packaging may not be eligible for return.

What proof is required when reporting a damaged or defective item?

To help us process your request quickly, we may ask for clear photos or videos showing:

  1. The product received
  2. The packaging
  3. The shipping label
  4. The issue being reported

Will the original shipping charges be refunded?

Shipping charges, if any, may not be refundable unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect product.

Can I modify my order after it has been placed?

We can only modify orders before they are packed or shipped. Once an order has entered fulfillment or has been dispatched, changes may not be possible.

What happens if my order is delayed?

While we work with reliable courier partners, delays may occasionally occur due to weather conditions, public holidays, transportation disruptions, operational issues, or other circumstances beyond our control. We will assist you in tracking and resolving delayed shipments whenever possible.

Do I need the original packaging to return a product?

Yes. Returned products should be sent back in their original packaging, including any accessories, manuals, inserts, tags, and complimentary items received with the order.

Can I return promotional, discounted, or clearance products?

No. Sale items, clearance products, promotional items marked as non-returnable, and gift cards are not eligible for return unless required by applicable consumer protection laws.

How long do I have to report a damaged, defective, missing, or incorrect item?

We recommend reporting such issues within 48 hours of delivery to help us investigate and resolve them efficiently.